HMS Host – Employer Description
How do you describe what your company does to a new or potential employee?
Global restaurateur HMSHost International is a subsidiary of Autogrill S.p.A. A major world player in the food and hospitality industry. We operate in Europe, Asia-Pacific, and the Middle East and have more than 50 years’ experience in airport restaurant operations, design, concept and development.
HMSHost has more than 300 international, regional, local and proprietary brands in its portfolio including relationships with hundreds of consumer favorites such as Starbucks, Tortas Frontera by Rick Bayless, California Pizza Kitchen, Shake Shack, Chili’s Too, and Tim Hortons to name a few.
What are some of your company’s key values?
Each of us, all over the world, has the same goal: feel good and make the travellers feel good.
Be Passionate – Enthusiasm, teamwork, commitment, and involvement accompany us everyday.
Be Open – We have the privilege of working in environments where people, culture, and ideas pass through. We welcome them, with a sense of curiosity and respect, in a climate of ongoing dialogue. We listen to them, adopt them, shape them, and use them to build a new future. Together
Set the Pace – Time is precious to travellers. That’s why we work hard to be efficient and offer travellers an outstanding level of service. We do the best we can – every day.
Be Reliable – Thanks to our vast experience, we know how to act promptly and responsibly. We are reliable and consistent, ideal partners for landlords, suppliers, brands and customers. And we will continue to be so.
Keep it Simple – We are real people with one common virtue: empathy. We work hard and intelligently to consistently achieve concrete results. Simple, right?
How would you describe your culture?
We are focused on providing an unparalleled customer service experience for our customers, and empowering our associates to be able to do so.
Our Five Star Customer Service standards reinforce and measures our commitment to creating the best possible guest experience for travelers, and we set a target score each year to track our service performance and progress. We proudly celebrate the great stories of our associates’ service efforts and recognize them as part of our Customer Service Hall of Fame.